Privacy Policy
Softpoint (“we”, “us”) operates softpointke.com. This policy explains what personal information we collect and how we use it.
What we collect
- Details you give us when ordering or creating an account: name, phone number, email address and delivery address.
- Order and payment information, such as your order number and M-Pesa transaction code. We never ask for or store your M-Pesa PIN.
- Basic website data, such as pages visited and device type, collected through cookies and analytics tools like Google Analytics.
How we use it
- To process, deliver and support your orders and returns
- To confirm payments and send order updates by email, SMS or WhatsApp
- To improve our website and show relevant products
- To meet legal and tax obligations
Sharing
We share your information only with those needed to complete your order, such as delivery couriers and payment providers, or where the law requires it. We do not sell your data.
Cookies and Google services
We use cookies and tools such as Google Analytics and Google Merchant Center to understand how the site is used and to show our products on Google. You can control cookies in your browser settings.
Keeping your data
We keep order records for as long as needed for business, accounting and legal reasons, and then delete or anonymise them.
Your rights
Under Kenya’s Data Protection Act, 2019, you can ask to see, correct or delete your personal data, or object to how we use it. Contact us at info@softpointke.com.
Changes
We may update this policy and will post the new version on this page.
Last updated: 9 October 2026